Shipping policy

We do not accept liability for delay in the event if there is no-one to receive the order at the delivery address. If the recipient is not there the item will be safe dropped and delivery notice card will be left.

All delivery items must include a full and correct address, postal code and name of the recipient. The sender (customer) is responsible for correctly entering the delivery details and all perishable items with an address that is not correct will be returned for disposal. All deliveries are standard deliveries unless otherwise agreed. We will make every effort to deliver all standard business deliveries between the hours of 9am and 6pm and all standard residential deliveries between 8:30am and 8 pm Monday to Sunday. On rare occasions we can deliver the flowers as late as 11 PM. Weekend deliveries are available for London areas only . In the unlikely event we are unable to deliver your order, we will arrange another day for the delivery with you or refund the cost of the order. Specific timed deliveries and deliveries to Scottish Highlands, Offshore Islands, Northern and Southern Ireland may not be possible.

For all orders placed for same day delivery out of service area, our customer service team will attempt to contact you to seek advice and ask to have your flowers delivered the following day. Please note, due to courier collection times, if we do not hear back by 4pm the same day the order is placed, we will send the flowers out for delivery  the following available day.

PLEASE NOTE DURING BUSY PERIODS SUCH AS VALENTINE'S DAY AND MOTHER'S DAY DELIVERY TIME IS NOT GUARANTEED. A.M. DELIVERIES MAY TAKE UP TO 15.00

We do not guarantee any delivery, delivery dates, or delivery times during periods when extraordinary events take place. We reserve the right to reschedule or refuse any order that is likely to be affected by route closures or lock downs of venues.

We can only accept amendments and cancellation requests no later than 3 days before Valentine's day and Mother's Day.
Once an order has been placed - no cancellations or changes will be possible due to the high volume of orders we are experiencing.

It is the responsibility of the sender to ensure the recipient of the delivery is at home to receive their items. If we attempt a delivery and the recipient is not at home we will leave the package in the safest place possible, this is down to the sole discretion of the driver. We will always leave a delivery note with details on where the delivery package was left. Once we have delivered the item to the delivery address its safety is no longer our responsibility rather that of the sender.